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enQuality - For EAP our quality management system is based on the following fundamental principles:
- Production of High Quality Products
- Continuous Product Improvement
- Processing Approach
- Customer Focus
- Leadership and Empowerment
- Commitment to People
- Shareholder Relationship Management.
The philosophy of European Truck and Bus Parts S.A. is to continuously improve our processes, facilities, methods and quality management system to ensure the loyalty of our current and future customers.
This increases the overall performance and efficiency of the company, and this is passed on to all staff who are part of the company. Our quality management system is based on the following fundamental principles:
- Senior Management Commitment and Policy.
- Measurement, Evaluation and Continuous Improvement.
- Advance Planning, Implementation and Operation.
Caring for the environment is a responsibility in which we can all be involved, no matter how small or large the contribution.
Service – At EAP our aim as a company that specialises in providing customers with aftermarket replacement parts for Scania and Volvo commercial vehicles is to provide a service that is professional, responsive and reliable.
We know how important and costly it can be for companies when a transport vehicle is off the road for an extended period of time, after a breakdown or when routine maintenance and servicing requires spare parts.
With EAP you can be assured that we can provide a fast and efficient service and that we can deliver within our 48 / 72 hour turnaround time, any of the 500 most requested references we currently stock in our well-stocked commodes.
Logistics – Parts distribution is a specific job that requires expertise in product assortment and logistics. Independent parts wholesalers provide efficient delivery of spare parts through a Spanish and European supply network.
EAP's aim is to get "the right part, for the right price, at the right time" to the dealers. Delivery times are crucial, as the customer wants to get his vehicle repaired quickly and back on the road.
Vehicle manufacturers supply their dealers and authorised repairers in their distribution network with the complete range of spare parts for all types of vehicles of their brand, but only for their brand.
Independent wholesalers, however, distribute a wide variety of spare parts for only a few brands, ranging from original spare parts and spare parts of equal quality, to higher quality spare parts and spare parts adapted to the age of the vehicle. In all cases, all parts must meet the standard construction safety and environmental quality requirements of the countries in which they are sold.
Independent distributors count among their customers; commercial end-users, multi-brand vehicle repair shops, road patrols, logistics companies, large fleet owners or retail companies such as supermarkets and department stores.